Free shipping

Frequently Asked Questions

    Subscription

  • How does Gillette Blade subscription work?
    • Gillette Blade subscription enables you to get authentic, quality Gillette Blades delivered to your door in the timing and quantity that suits you. Our shave-plans have been designed for a variety of personal preferences and we are confident you will find the right product & plan for you.

      From the Shave Plans page, simply pick your product of choice and frequency of shave depending on your shaving habit. Choose a partner retailer of your preference and you will then be transferred to the retailer’s website to complete your order and check-out.

      Your order recurs in your specified quantity and frequency and you can unsubscribe anytime.
  • What will happen after I join the Gillette subscription program?
    • After you join, you will receive an email confirming your subscription plan details, and account information. You will automatically receive free shipping on both your initial and future shipments. At the time of each shipment, you will be billed for the products and receive an email summary as well. You also will receive email notifications regarding other important information related to your subscription. This includes, but is not limited to, if your product is discontinued, if you cancel your plan, or if your plan item is temporarily out of stock.
  • How do I cancel my subscription?
    • The subscription can be cancelled easily whenever you wish. Please login to your subscription account at the partner retailer page gillette.bdynamic.net.au/login and click the unsubscribe button.
  • Can I make changes to my subscription?
    • To change your current subscription plan, you may unsubscribe from the current plan at the partner retailer website. After that, you may subscribe to a new plan here.
  • Is Gillette selling the products directly?
    • No. Your order will be placed with our partner retailer who will bill and ship the products to you.
  • How do I make changes to my account information?
  • Orders

  • How do I place an order?
    • From the Shave Plans page, simply pick your product of choice and frequency of shave depending on your shaving habit. Choose a partner retailer of your preference and you will then be transferred to the retailer’s website to complete your order and check-out.
      Your order recurs in your specified quantity and frequency and you can unsubscribe anytime.
  • How can I check my order status?
    • You will receive a confirmation email with an order number immediately after placing your order.
  • What payment methods can I use to place an order?
    • Our partner retailer BDynamic accepts payments via PayPal and credit cards.
  • Shipping

  • When will you ship my order?
    • Our retail partner BDynamic ships your orders within 2 days of placing the order. It may take a maximum of 10-12 days to arrive based on the shipping time to your address.
  • What do I do if there is any issue in the shipment – delayed shipment/damaged shipment/partial shipment/lost shipment?
    • Our retail partner BDynamic may be contacted at gillette@bdynamic.com.au for any of the above issues with the shipment.
  • Pricing

  • Can the pricing on the retailer website be different from that on the Gillette website?
    • Pricing is the final decision of the retailer. The prices on the Gillette website are based on the recommended retail price of the product.
  • How will I be notified about price changes for my plan items?
    • All price changes associated with your subscription will be communicated in an update email 10 working days before the shipment is processed.
      As a reminder, you can cancel your subscription anytime by logging in to your subscription account at the partner retailer page gillette.bdynamic.net.au/login and click the unsubscribe button.
  • Product Returns

  • What is the product returns policy?
    • FOR SHIPMENT ISSUES (Like lost/damaged/incorrect shipments)
      For any of the above issues regarding shipment, please contact BDynamic customer service at gillette@bdynamic.com.au and they will resolve the problem.

      FOR PRODUCT ISSUES (Like defective products)
      All returns must be pre-authorized by Proctor & Gamble Customer Service and require a return authorisation number. Contact us at the toll-free number 1800 641 820.